Shipping policy

Order Processing & Handling Time

Once your order is placed and payment is confirmed, our team gets to work preparing it for shipment. Orders are typically processed and prepared for dispatch within a short handling window shown at checkout. This handling time reflects the period between when you place your order and when it leaves our facility, and it is separate from the transit time your parcel will need to reach you.

Please note that handling times may vary slightly during periods of high order volume, such as promotional campaigns or holiday seasons. If any such variation applies to your order, we will do our best to keep you informed.

Estimated Delivery Time

After your order has shipped, delivery typically takes the timeframe shown at checkout. This estimate is provided by our shipping carriers and reflects standard transit conditions; actual delivery times can occasionally vary due to factors outside of our control, such as carrier delays, customs processing, or local disruptions.

The total time from order placement to delivery is therefore the combination of our handling time and the carrier's transit time, both of which are clearly indicated at checkout so you know what to expect before completing your purchase.

Shipping Regions

We currently ship to the regions shown at checkout. Availability is determined automatically based on the shipping address you provide during the checkout process, so you can always confirm whether we deliver to your location before finalizing your order.

Shipping Costs

Shipping costs depend on factors such as your delivery destination, the size and weight of your order, and the shipping method selected. All applicable shipping fees are calculated automatically and displayed clearly during checkout, in EUR, before you are asked to place your order — so there are never any hidden charges. You will always have the opportunity to review the total cost, including shipping, before confirming your purchase.

Order Tracking

As soon as your order has been shipped, you will automatically receive a confirmation email containing a tracking link. This allows you to follow your parcel's journey in real time and stay informed of its estimated arrival, right up until it reaches your door. If you have not received your tracking information after your order has shipped, please check your spam or promotions folder before contacting us.

Delays, Loss, or Damage

While we work with reliable carriers to ensure your order arrives safely and on time, we understand that delays or issues can occasionally occur during transit. If your parcel arrives damaged, appears to be lost, or does not reach you within the timeframe stated at checkout, please contact us right away at contact@fredombox.shop. Provide your order number and a brief description of the issue, and our team will look into it and take care of it as quickly as possible.

Questions About Your Order

If you have any questions regarding the shipping or delivery of your order that are not covered above, feel free to reach out to us at contact@fredombox.shop. We are happy to help and will respond as soon as we can.