Shipping policy

Handling time

Once your order is placed and payment is confirmed, our team begins preparing it for dispatch right away. Orders are typically processed and handed over to the carrier within 1 to 2 business days. Orders placed on weekends or public holidays are processed on the next available business day.

Delivery time

After your order leaves our warehouse, transit time depends on your location and the carrier's schedule. In most cases, delivery takes 2 to 4 business days from the date of shipment. Please note that handling time and delivery time are separate: the total time from order placement to arrival is the sum of both.

Shipping regions

We currently ship to the following countries:

• United Kingdom
• Spain

If your delivery address falls outside these regions, you will not be able to complete checkout. We are always working to expand our shipping coverage, so please check back if your country is not yet listed.

Shipping costs

Shipping costs are calculated based on your delivery address and the contents of your order. The exact cost will always be clearly displayed at checkout, before you confirm and pay for your order, so you know the full total in advance.

Order tracking

As soon as your order ships, you will automatically receive a confirmation email containing a tracking link. You can use this link at any time to check the current status and location of your parcel until it is delivered.

Delays or damaged parcels

While we work with reliable carriers to ensure your order arrives safely and on time, delays or shipping issues can occasionally occur. If your parcel arrives damaged, or if it has not arrived within the timeframe stated above, please contact us as soon as possible at contact@fredombox.shop. Let us know your order number and describe the issue, and we will work with you to resolve it promptly.