Contact information

If you need to get in touch with us for any reason, including questions about your order, our products, shipping and delivery, returns and exchanges, or the exercise of your consumer rights, please use the contact details provided below. These details are provided in accordance with applicable Spanish and European Union e-commerce regulations, which require online businesses to make their identity and contact information readily available to customers.

Business Identification

This online store is operated by:

Freedom box
Calle Mecánicos 1
11100 San Fernando
Cádiz
Spain

All written correspondence, including formal notices or documentation, can be sent to the postal address above.

How to Reach Us

For general inquiries, order support, or assistance with returns, exchanges, or warranty claims, the fastest way to reach our team is by email. We aim to respond to all customer messages as promptly as possible.

When contacting us by email or phone, please include your order number, if applicable, so that we can assist you as efficiently as possible.

What We Can Help With

Our customer service team is available to assist with a wide range of requests, including but not limited to:

  • Questions about products, orders, and payments
  • Shipping and delivery inquiries
  • Returns, exchanges, and refunds
  • Warranty claims
  • General questions about our policies or your rights as a consumer

Postal Correspondence

If you prefer to contact us by mail, or if you are required to submit a formal written notice, please send it to the postal address listed above under "Business Identification."