Privacy policy

1. Who We Are

This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website or place an order with us. The data controller responsible for the personal data processed through this website is:

Freedom box
Calle Mecánicos 1
11100 San Fernando, Spain
Email: contact@fredombox.shop
Phone: 34669842926

If you have any questions about this Privacy Policy or about how we handle your personal data, please contact us using the details above.

2. Personal Data We Collect

We only collect the personal data that is necessary to operate our store, process your orders, and respond to your requests. The categories of data we collect, and why, are set out below.

2.1 Information Collected When You Visit Our Site

When you browse our website, our server temporarily and automatically logs certain technical information, including your IP address, the date and time of your visit, the URL requested, the referring page, and details about your browser and operating system. This information is used to keep the site secure, detect and prevent abuse, and ensure the site functions reliably. Legal basis: our legitimate interest in maintaining a secure and stable website (GDPR Art. 6(1)(f)).

2.2 Information Collected When You Place an Order

To process and fulfill your order, we collect the information necessary to complete the transaction, including your name, billing and shipping address, email address, phone number (optional), and payment details. We accept payment via Visa, Mastercard, American Express, Maestro, Google Pay, and Apple Pay; payment information is processed by our payment providers as described in Section 5 below. We also share the address information you provide with the carriers responsible for delivering your order. Legal basis: performance of the contract between you and us (GDPR Art. 6(1)(b)).

2.3 Information Collected When You Contact Us

If you contact us, for example with a question about an order or a general inquiry, we store the content of your message together with the contact details you provide, so that we can respond to you and keep a record of the correspondence. Legal basis: performance of a contract and/or our legitimate interest in responding to inquiries (GDPR Art. 6(1)(b) and (f)).

3. How We Share Your Data

We do not sell your personal data. We only share personal data with third parties in the following circumstances:

  • where you have given your explicit consent;
  • where sharing is necessary to perform our contract with you, for example passing your shipping address to a delivery carrier or your payment details to a payment provider;
  • where we are subject to a legal obligation that requires disclosure; or
  • where we have a legitimate interest in sharing the data, in accordance with GDPR Art. 6(1)(f).

4. Cookies

We use cookies that are strictly necessary for the website to function correctly, such as cookies that remember the contents of your shopping cart or keep you logged in. Optional cookies, such as those used for analytics or marketing purposes, are only placed on your device after you have given your consent through our cookie banner. You may withdraw or adjust your cookie consent at any time through your browser settings or, where available, our cookie preference tool.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide our services, comply with our legal and accounting obligations, resolve disputes, and enforce our agreements. When personal data is no longer needed for these purposes, we take steps to delete or anonymize it.

6. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. While we work to keep your information secure, please be aware that no method of transmission over the internet or electronic storage is completely secure.

7. Services We Use

This website is hosted on Shopify (Shopify Inc., 150 Elgin Street, Ottawa, ON, K2P 1L4, Canada), which provides the underlying e-commerce platform and infrastructure for our store. Payments are processed by our configured payment providers, supporting Visa, Mastercard, American Express, Maestro, Google Pay, and Apple Pay. Each of these service providers processes personal data on our behalf, or as an independent controller, and operates under its own privacy policy.

8. Your Rights

Under the GDPR, you have the right to:

  • request access to your personal data (Art. 15);
  • request correction of inaccurate or incomplete data (Art. 16);
  • request deletion of your data (Art. 17);
  • request restriction of processing (Art. 18);
  • request data portability (Art. 20);
  • withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal (Art. 7(3));
  • lodge a complaint with a supervisory authority (Art. 77).

To exercise any of these rights, please contact us at contact@fredombox.shop. We will respond to your request in accordance with applicable law.

9. Right to Object

Where we process your personal data on the basis of our legitimate interest, you have the right to object to that processing at any time under GDPR Art. 21. If you object, we will stop processing your data for those purposes unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where the processing is necessary for the establishment, exercise, or defense of legal claims. To exercise this right, contact us at contact@fredombox.shop.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically. Your continued use of our website after any changes to this policy constitutes your acceptance of the updated terms.