Refund policy

Returns & Refunds Policy

We want you to feel confident about every purchase you make with us. If your order isn't quite right, this policy explains how to return it, what conditions apply, and how refunds are processed.

Return window

You may return your order within the period shown at checkout, calculated from the date of delivery. You do not need to give a reason for your return. This return window operates alongside your statutory right of withdrawal; for the full legal terms governing that right, please see our Right of Withdrawal policy.

How to return an item

Returning an order with us is straightforward. Simply follow these steps:

  1. Email us at contact@fredombox.shop with your order number so we can locate your purchase.
  2. We will send you a return label within one business day of receiving your request.
  3. Repack the goods securely, ideally using the original packaging, and attach the return label to the parcel.
  4. Drop the parcel off at your local postal office to send it back to us.

Once your return is on its way, there is nothing further you need to do — we'll take it from there and keep you informed of its status.

Conditions for returns

To ensure your return is accepted and processed without delay, please make sure the following conditions are met:

  • Goods must be complete and returned in their original packaging.
  • Labels and protective films must remain attached and undamaged.
  • Hygiene items and sealed products cannot be returned once the seal has been opened, for health and safety reasons.

Items that do not meet these conditions may not be eligible for a refund, or the refund may be affected accordingly.

Refunds

Once we receive your returned item and confirm it meets the conditions above, we will process your refund. The purchase price is refunded to your original payment method, in euros (EUR), within a few business days of inspection.

Return shipping costs

Any costs associated with returning your order will be confirmed with you at the time you request your return.

Questions?

If you have any questions about your return or this policy, our team is happy to help. You can reach us by email at contact@fredombox.shop or by phone at 34669842926.

Right of Withdrawal

If you are a consumer contracting with us from within the European Union, you benefit from a statutory right of withdrawal. This section explains what that right means, how long you have to exercise it, how to notify us, and what happens once you do.

Your right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods. This means the 14-day period is calculated from the date of delivery, not from the date of your order.

How to exercise your right of withdrawal

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement, for example a letter sent by post or an email. A simple return of the goods, without such a statement, is not sufficient to notify us of your withdrawal.

You may send your withdrawal statement to:

Freedom box
Calle Mecánicos 1
11100 San Fernando, Spain
Phone: 34669842926
Email: contact@fredombox.shop

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the 14-day withdrawal period has expired. We recommend keeping proof of dispatch (such as a postal receipt or a copy of your email) for your own records.

Effects of Withdrawal

Reimbursement

If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (with the exception of any supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. All amounts are processed in EUR, the currency in which your order was placed.

Returning the goods

You shall send back the goods or hand them over to us without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.