Refund policy

We want you to feel completely confident when shopping with us. If something isn't quite right with your order, this Returns & Refunds Policy explains how to send an item back, what conditions apply, and how refunds and exchanges are handled.

Return Window

You have 30 days from the date of delivery to return your order — no reason needed. This window applies alongside any statutory rights you may have under applicable consumer protection law. For full details on the statutory right of withdrawal, see our Right of Withdrawal terms.

Eligibility & Conditions

To qualify for a return, please make sure that:

  • The item is complete and returned in its original packaging.
  • Any labels and protective films are still attached and undamaged.
  • Hygiene items and sealed products have not had their seal broken — these cannot be accepted once opened.

Items that do not meet these conditions may not be eligible for a refund or exchange.

How to Start a Return

Starting a return only takes a few steps:

  1. Email us at contact@fredombox.shop with your order number.
  2. We'll send you a return label within one business day.
  3. Repack the item securely, including its original packaging, and attach the label to the parcel.
  4. Drop the parcel off at your local postal office.

Return Shipping Costs

We cover the cost of return shipping, so you won't be charged for sending an eligible item back to us.

Exchanges

If you'd prefer a different size, color, or item rather than a refund, we're happy to help. Simply let us know when you contact us, and we'll arrange an exchange instead of processing a refund.

Refunds

Once we receive and inspect your return, we'll process your refund within 5 days to your original payment method. Depending on your bank or card provider, it may take a little longer for the funds to appear in your account.

We accept the following payment methods, and refunds are issued back to the same method used for the original purchase: Visa, Mastercard, American Express, Maestro, Google Pay, and Apple Pay. All amounts are processed in EUR.

Warranty

Our products are covered by a 2-year warranty. If you believe an item is faulty or does not conform to what was ordered, please contact us so we can review your case.

Questions?

If you have any questions about your return, refund, or exchange, reach us at contact@fredombox.shop or call us at 34669842926.

Right of Withdrawal

If you are a consumer shopping with us from the European Union, you benefit from a statutory right of withdrawal. This means you may cancel your purchase within 14 days, without giving any reason and without incurring any costs other than those described below.

The withdrawal period expires 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.

How to Exercise Your Right of Withdrawal

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or an email). You can reach us at:

Freedom box
Calle Mecánicos 1
11100 San Fernando, Spain
Phone: 34669842926
Email: contact@fredombox.shop

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the 14-day withdrawal period has expired.

Model Withdrawal Form

You are not obliged to use it, but if it is helpful, you may complete and send us the following model withdrawal form:

To: Freedom box, Calle Mecánicos 1, 11100 San Fernando, Spain, contact@fredombox.shop
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (with the exception of any supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). This reimbursement will be made without undue delay, and in any event no later than 14 days from the day on which we are informed of your decision to withdraw from this contract.

You must send back the goods or hand them over to us without undue delay, and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract. The deadline is met if you send the goods back before the 14-day period has expired.

You will have to bear the direct cost of returning the goods.