Accessibility Statement

Our Commitment to Accessibility

We are committed to making our online store accessible to everyone, regardless of ability or the technology they use to browse the web. We believe that everyone should be able to shop, browse, and interact with our site with dignity and ease, and we work continuously to identify and remove barriers that could make this experience more difficult for some of our customers.

Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines are the internationally recognized standard for web accessibility and cover a wide range of recommendations for making web content more accessible to people with disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological impairments.

Conformance with WCAG 2.1 Level AA is an ongoing goal rather than a one-time achievement. Our website is a living project, and as we add new features, content, and pages, we continually review and improve them to raise the overall level of accessibility.

Measures We Take

We take the following measures to support the accessibility of our online store:

  • Meaningful alternative text for images, so that their content and purpose can be understood by people using screen readers or other assistive technologies.
  • Sufficient colour contrast and scalable text, allowing content to remain legible for users with low vision and for those who need to enlarge text in their browser.
  • Keyboard operability, so that the site can be navigated and used without relying solely on a mouse or touchscreen.
  • Clear structure and plain language, using consistent headings, logical navigation, and straightforward wording to make content easier to follow and understand.

These measures are applied as an ongoing practice across our website, and we revisit them whenever we update or add new content to help ensure accessibility is maintained over time.

Known Limitations

Despite our best efforts to ensure accessibility of our online store, there may be some limitations. Some content may not yet be fully accessible, whether because it comes from a third-party tool, was published before our current accessibility practices were in place, or simply has not yet been reviewed. We are aware that full accessibility is an ongoing effort, and we are committed to addressing any issues that are brought to our attention.

Reporting Accessibility Issues

We welcome your feedback on the accessibility of our online store. If you encounter any barriers, experience difficulty using any part of our site, or need content provided in an alternative accessible format, please let us know so that we can assist you and work to resolve the issue.

You can reach us through either of the following channels:

We take accessibility feedback seriously. When you contact us, please try to describe the issue as specifically as possible, including the page or feature involved and the assistive technology or browser you were using, if applicable. This helps us investigate and resolve the issue promptly.

Ongoing Efforts

Accessibility is not a static requirement but a continuous commitment. As our online store evolves, we will keep reviewing our practices, incorporating feedback from our customers, and working towards a more accessible experience for all visitors.