Accessibility Statement

Our Commitment to Accessibility

We are committed to ensuring that our online store is accessible to everyone, regardless of ability, disability, or the technology they use to browse the web. We believe that everyone should be able to shop, browse, and interact with our website comfortably and independently, and we work continuously to identify and remove barriers that could prevent this.

Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines are internationally recognized and explain how to make web content more accessible for people with disabilities, as well as more user-friendly for everyone. Conformance with these guidelines helps ensure that our website is perceivable, operable, understandable, and robust for the widest possible range of visitors.

Accessibility is an ongoing effort rather than a one-time task. We continually review and improve our website to raise its level of accessibility, and we treat any gaps we identify as opportunities to make our store more usable for everyone.

Measures We Take to Support Accessibility

We take a number of steps to make our website easier to use for visitors with different needs, including:

  • Providing meaningful alternative text for images, so that the content and purpose of visual elements can be understood by screen readers and other assistive technologies
  • Maintaining sufficient colour contrast between text and background, and supporting scalable text so that content remains legible when resized
  • Ensuring keyboard operability, so that pages, menus, and interactive elements can be navigated and used without relying on a mouse
  • Structuring content clearly and writing in plain language, making it easier for all visitors, including those using assistive technologies, to understand and navigate our store

These measures are applied across our store as an ongoing practice, and we revisit them regularly as part of our efforts to keep improving the accessibility of our website.

Limitations

Despite our best efforts to ensure accessibility, there may be some parts of our website that are not yet fully accessible, may be under development, or may not have been tested with every assistive technology. We are actively working to identify and address any such limitations as part of our continuous improvement process.

Reporting Accessibility Issues

We welcome your feedback on the accessibility of our website. If you encounter any barriers while using our store, or if you need content provided in an accessible format, please let us know so that we can assist you and work to resolve the issue.

You can reach us using the contact details below:

We take accessibility feedback seriously. When you contact us about an accessibility issue, we will do our best to respond promptly and work with you to provide the information, item, or service you are seeking through an alternative communication method, if needed, while we address the underlying issue.

Ongoing Efforts

Making our website accessible is an ongoing commitment. As we update our store, add new features, or receive feedback from our customers, we will continue to review our practices and make improvements where needed, with the goal of providing an inclusive shopping experience for all visitors.